Customer Success Manager

Nur Ain Wahida is the Customer Success Manager at Twenty-Four Consulting. She ensures that every client gets the support they need — from the first enquiry through to post-training follow-up. She is the go-to person for organisations looking to adopt Canva Enterprise, and manages the full license lifecycle from consultation to deployment.

From Sales to Customer Success

Ain’s career spans over 7 years across sales, account management, and technical operations. She has worked across industries including technology, healthcare, environmental services, and travel — building a strong foundation in client relationship management and consultative selling.

Her previous experience in the technology sector introduced her to the world of cloud technology, where she provided training and class delivery for Google Workspace and Google Cloud Fundamentals. That combination of commercial and technical experience is what she brings to Twenty-Four Consulting today.

What Ain Does Today

At Twenty-Four Consulting, Ain manages the full customer success journey. She handles client enquiries, evaluates training needs, and coordinates with the training delivery team to make sure every programme is tailored to the organisation’s goals.

She is also the lead consultant for Canva Enterprise license management — helping organisations with license acquisition, deployment, user provisioning, renewals, and technical support. If your organisation is considering Canva Enterprise, Ain is the person to speak to.

After every training programme, Ain manages post-training reporting and feedback collection — documenting participant performance, key learning outcomes, and recommendations for follow-up. She works closely with clients to measure training effectiveness and identify opportunities for continued development.

Ain has also stepped into the training room herself, having facilitated sessions for government agencies including MOTAC, MOSTI, and Lembaga Zakat Selangor — covering topics such as AI applications, digital presence, and cybersecurity awareness.

How Ain Works with Clients

Ain believes that great training doesn’t end when the session is over. She takes a proactive approach to client relationships — developing strategic account plans, identifying opportunities for follow-up programmes, and maintaining regular communication with key stakeholders. Her goal is to make sure every organisation gets lasting value from their engagement with Twenty-Four Consulting.

Working with Ain

Whether you’re looking to purchase Canva Enterprise licenses, enquire about training programmes, or need post-training support — Ain is here to help. Reach out through the Contact Us page or email ain@twenty-four.io.

Frequently Asked Questions about Nur Ain Wahida

Ain is the Customer Success Manager at Twenty-Four Consulting. She handles client enquiries, training coordination, Canva Enterprise license management, post-training reporting, and ongoing account management. She ensures every client receives the right support from first enquiry through to follow-up.

Twenty-Four Consulting is the first Canva Agency Partner and official reseller in Malaysia. Ain manages the full Canva Enterprise license process — from consultation and pricing to deployment and ongoing support. Contact ain@twenty-four.io to get started.

Ain has facilitated training sessions for MOTAC, MOSTI, and Lembaga Zakat Selangor. She also manages client relationships and Canva Enterprise licenses across government and corporate organisations.

Ain holds the following certifications: Google Cloud Certified Digital Leader, Google Certified Educator Level 1, and Certified Trainer (TTT – Train the Trainer).

Ain manages post-training engagement including detailed reporting, participant performance documentation, learning outcome summaries, and feedback collection. She works with clients to measure training effectiveness and recommend follow-up programmes.

Twenty-Four Consulting offers programmes in Generative AI, Google Workspace, Canva, prompt engineering, digital productivity, cybersecurity awareness, and customised training solutions. Ain helps organisations find the right fit for their needs.

Ain works directly with your organisation to coordinate training programmes and Canva Enterprise deployment. Programmes can be conducted on-site at your office or at Twenty-Four Consulting’s training center in Cyberjaya.

Coming soon — Individuals can join public classes at Twenty-Four Consulting’s training center in Cyberjaya. These open-enrollment sessions are ideal for professionals who want to upskill on their own. Small class sizes mean more hands-on attention and a better learning experience.

Yes. Twenty-Four Consulting is a registered HRD Corp training provider. Eligible companies can claim training fees through HRD Corp. Contact us for more details on claimable programs.

You can reach out through the Contact Us page or email ain@twenty-four.io. Whether you need Canva Enterprise licenses, training coordination, or post-training support, Ain will help you out.

Yes. Participants will receive a digital certificate upon completion of the training program.

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By Nur Ain Wahida

Customer Success Manager @ Twenty-Four Consulting

By Nur Ain Wahida

Customer Success Manager @ Twenty-Four Consulting

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